FAQs

Our essential oils are not food grade oils and are for external use only.

Only the Lavender Essential Oil is safe to apply directly to your skin without diluting it. Our Lemongrass Essential Oil and Eucalyptus Essential Oil must be diluted with a carrier oil. These 2 oils should be diluted at a 5% ratio for safe application to skin. Examples of a carrier oil are Coconut Oil, Grapeseed Oil and Almond Oil.

No, but you can find our products at Canadian Tire, Lowes, Sears or Amazon.com

The A35 is a metal pad that is dipped in clay and can last up to a year and the A35W is a paper pad with aluminum to help hold its shape and lasts up to 90 days. The paper pad puts more moisture into the air and helps more with allergies.


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Our essential oils are not food grade oils and are for external use only.

Only the Lavender Essential Oil is safe to apply directly to your skin without diluting it. Our Lemongrass Essential Oil and Eucalyptus Essential Oil must be diluted with a carrier oil. These 2 oils should be diluted at a 5% ratio for safe application to skin. Examples of a carrier oil are Coconut Oil, Grapeseed Oil and Almond Oil.

No, but you can find our products at Canadian Tire, Lowes, Sears or Amazon.com

The A35 is a metal pad that is dipped in clay and can last up to a year and the A35W is a paper pad with aluminum to help hold its shape and lasts up to 90 days. The paper pad puts more moisture into the air and helps more with allergies.

The arrow should point towards the furnace, not away.

We will send you out a new one. The pleats are counted by hand and sometimes by human error get counted wrong. 

No, you will have to call Aprilaire directly at 800-334-6011.


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We will send you out a new one. The pleats are counted by hand and sometimes by human error get counted wrong. 

No, you will have to call Aprilaire directly at 800-334-6011.

According to ASHREA (American Society of Heating, Refrigeration & Air-Conditioning Engineers) a good range is between 30% and 60% relative humidity. A wider range, from a low 25% to a high of 80%, can be acceptable for thermal comfort (your comfort level). It would depend on the type of clothing worn and your level of physical activity.
You can measure humidity levels with a relative humidity sensor, usually referred to as a hygrometer.

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Our essential oils are not food grade oils and are for external use only.

Only the Lavender Essential Oil is safe to apply directly to your skin without diluting it. Our Lemongrass Essential Oil and Eucalyptus Essential Oil must be diluted with a carrier oil. These 2 oils should be diluted at a 5% ratio for safe application to skin. Examples of a carrier oil are Coconut Oil, Grapeseed Oil and Almond Oil.

No, but you can find our products at Canadian Tire, Lowes, Sears or Amazon.com

The A35 is a metal pad that is dipped in clay and can last up to a year and the A35W is a paper pad with aluminum to help hold its shape and lasts up to 90 days. The paper pad puts more moisture into the air and helps more with allergies.